Scrum Ceremonies

Correct Answer: Celebrate the success with the team and acknowledge their hard work.

The core philosophy of a servant leader Scrum Master is to serve and assist the team to achieve their goals, rather than taking command. Given this, the main thrust of their response to a project milestone being met would be to 'Celebrate the success with the team and acknowledge their hard work.' This action encourages the team and reiterates the idea that their contributions are valued. On the contrary, taking credit for the team's success ('Take credit for properly managing the team') negates the principle of servant leadership and doesn't motivate the team. Moving directly to the next milestone without any acknowledgement ('Move directly to the next milestone without any acknowledgement') doesn't show appreciation for the team's effort, again, against the principle of servant leadership, and praising only the key contributors ('Praise only the key contributors and ignore the whole team's effort') might result in creating a divisive environment and can demotivate the ones who weren't singled out for praise.

Correct Answer: Facilitate a brief discussion after the stand-up to identify the root cause and potential solutions.

As a servant leader Scrum Master, the immediate response should be to facilitate a brief discussion after the stand-up to identify the root cause and potential solutions. The stand-up is meant to be a quick status update, and any issues that arise should be addressed separately to avoid disrupting the meeting. Deferring the issue to the next sprint retrospective may delay finding a solution and impact the team's progress. Assigning the issue to another team member without understanding the root cause may not effectively resolve the problem. Addressing the issue directly with the individual after the stand-up is a good approach, but it's important to involve the team in identifying the root cause and potential solutions to foster collaboration and collective problem-solving.

Correct Answer: Facilitate an open and respectful conversation between the parties involved to resolve the issue.

The role of a Scrum Master in a conflict situation is to facilitate rather than dictate. Facilitating an open and respectful conversation between the parties involved allows them to voice their concerns and work out a resolution amongst themselves. This method fosters a more positive team environment and helps the team to grow as self-organizing unit. -Picking a side in the conflict based on personal relationships is unprofessional and can cause further divisions in the team. This approach also breaks the servant-leadership ethos. -Ignoring the conflict and expecting the team members to solve it themselves does not align with the Scrum Master's responsibility to coach the team in self-organization and cross-functionality. Conflicts can inhibit the team's ability to function effectively. -Escalating the issue to upper management immediately is not a desirable solution as well. A Scrum Master should always aim to resolve conflicts within the team before escalating them further. In addition, this method can cause the team to feel undermined and may discourage them from trying to solve conflicts independently.