Scrum Tools and Techniques

Correct Answer: Facilitate a discussion with the team to figure out how to best address the skill gap.

In Scrum, addressing the skill gaps is an essential part of the team dynamics. The correct answer is 'Facilitate a discussion with the team to figure out how to best address the skill gap.' This is because the Scrum Master's role is to assist the team in overcoming challenges and continually improving. In this scenario, the Scrum Master can facilitate a dialogue among the team members to form a strategy to address the skill deficiency. This could include additional training, aiding the individual, or sharing responsibilities among the team. The other answer 'Ignore the issue as it is not directly related to the current sprint plan' is not appropriate, as ignoring skills gaps can lead to major issues down the road. The option 'Immediately cancel the sprint until the skill gap is covered' is also not preferable, as it would disrupt the sprint flow and could delay the product delivery. Similarly, 'Plan a training schedule for the team member in the middle of the sprint.' isn't the best option because it does not immediately address the problem and could disrupt the sprint. These alternatives do not foster the team's adaptability, collaborative problem-solving, and iterative development, all of which are fundamental principles of Scrum.

Correct Answer: Encourage better communication and ensure mutual understanding of goals before the start of the next increment.

In the given scenario, the best course of action would be to 'Encourage better communication and ensure mutual understanding of goals before the start of the next increment.' This response indicates that the Scrum Master understands the need for clear communication and alignment of expectations between the team and the stakeholders before the initiation of work. It promotes a proactive approach to prevent dissatisfaction due to mismatched expectations. The other answers are incorrect for the following reasons. 'Blame the stakeholders for not being clear about their expectations.' This approach does not solve the issue at hand and can lead to a negative atmosphere. Furthermore, as a Scrum Master, it is partly their responsibility to ensure that the team fully understands the stakeholders' expectations. 'Ask the team to redo the increment according to the stakeholders' new demands.' This could result in wasted effort and resources, and doesn't necessarily prevent the same issue from arising in the future. Besides, it might not always be feasible to redo work based on new input. 'Ignore the stakeholders' feedback as the team followed the requirements.' This answer directly contradicts agile and scrum principles, which emphasize customer collaboration and responding to change.

Correct Answer: The change should be welcomed, added to the product backlog, and tackled in the next increment based on its priority.

In the context of Scrum, changes and adaptations are to be welcomed, regardless of the development stage. When a given stakeholder proposes a change that, although may invalidate any portion of the work already done, it should be added to the product backlog. After this, the change should be addressed in the next sprint, depending on its priority. This course of action allows the project to fulfill the agile principles of customer collaboration and responsiveness to change. Now, let's go over the incorrect answers. Ignoring the stakeholder's proposal overlooks the Agile manifesto's principle of customer collaboration. Forcing the change into the current increment neglects the principles of organization and prioritization within Sprints in Scrum, and it could potentially cause turmoils. Lastly, chastising the stakeholder for late communication is counterproductive and discourages a collaborative environment.