ScrumMaster Roles & Responsibilities

Correct Answer: Collaborate with the team to understand the cause and find ways to improve

A Scrum Master should work with the team to understand the underlying cause as to why they are falling behind on their sprint commitments. It's important to work collaboratively and establish a strategy to improve, rather than imposing methods that may not address the root cause of the problem. Option 'Blame the team for lack of efficiency and insist on overtime' is incorrect since blaming the team does not promote a positive working environment, and insisting on overtime would just burn out the team without necessarily increasing productivity The answer 'Ask the team to commit to fewer story points in the next sprint without understanding the problem' is also inappropriate. Simply reducing the team's commitment could mask the real issues preventing the team from meeting the initial commitment. Lastly, 'Take over the sprint planning process as the team is not doing it correctly' contradicts the philosophy of Scrum, which encourages self-organizing teams rather than top-down management.

Correct Answer: Facilitate a retrospective focusing on positives to boost morale.

The most effective approach to address a pattern of decreasing motivation among team members and missed deadlines is to facilitate a retrospective focusing on positives to boost morale. This method leverages the core principle of Scrum, which emphasizes inspection and adaptation, allowing the team to reflect on what went well, thus fostering a positive atmosphere and increasing motivation. On the other hand, assigning tasks based on personal interest might not always align with project goals or be feasible, limiting its effectiveness. Encouraging team members to set their own deadlines could lead to inconsistency in work pace and quality, and while team-building activities can improve team dynamics, they do not directly address the underlying issues related to project work and missed deadlines. Therefore, focusing on positive outcomes in a retrospective addresses both the motivational aspects and the practical work-related issues in the most direct and constructive manner.

Correct Answer: Courage to raise concerns and ask for clarification

The best answer is 'Courage to raise concerns and ask for clarification'. As a ScrumMaster, it's important to encourage open communication and create an environment where team members feel comfortable raising concerns. When a team member approaches with a lack of understanding about a user story's requirements, the ScrumMaster should appreciate their courage in speaking up and seeking clarification. This aligns with the Scrum value of openness and transparency. The other options, such as not questioning the Product Owner's vision, trying to figure things out independently, or ignoring the issue, go against the collaborative and communicative spirit of Scrum. The ScrumMaster should facilitate a conversation with the Product Owner and the team to clarify the requirements and ensure everyone has a shared understanding.