Conflict Resolution
Process of resolving disputes or disagreements
Conflict resolution is integral to Agile project management as it involves interpersonal and group processes to prevent and manage conflict within the team. Techniques include negotiation, facilitation, mediation, and diplomacy.
5 minutes
5 Questions
Concepts covered: Collaborative Solution, Emotional Intelligence, Conflict Analysis, Third-party Intervention, Active Listening, Negotiation, Facilitation, Conflict Style Assessment, Assertive Communication, Arbitration, Conflict Escalation and De-Escalation, Restorative Justice, Conflict Transformation, Mediation
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