Problem Detection and Resolution
Methods for identifying and resolving issues.
Concepts covered: Gemba Walks, Cause and Effect Diagrams, Failure Modes and Effect Analysis, Pareto Analysis, Agile Retrospectives, Ishikawa Diagrams, Lean Problem-Solving, Kaizen, Root Cause Analysis, Brainstorming
PMI-ACP - Problem Detection and Resolution Example Questions
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Question 1
While using the FMEA method on a print media advertising project, the team identifies a failure mode of misprints leading to inaccurate or misunderstood information. They are unsure how to prioritize this issue. What could be the prime strategy here?
Question 2
You're leading an agile team and recently a major issue has occurred, which could severely impact the project timeline. After reflecting, you realized that a Failure Mode and Effect Analysis (FMEA) hasn't been carried out yet. Which of the following actions would be the LEAST helpful in this situation?
Question 3
You are working on an infrastructure project and there are frequent equipment breakdowns. As an Agile practitioner, how can you use a Cause and Effect Diagram to resolve this situation?
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