Servant Leadership

Correct Answer: Have a discussion with the client about the impact of their constant changes on the team's work and morale. Try to establish a more predictable requirement process.

The first option of having a candid discussion with the client regarding the impact of their constant changes on the team's morale and work proposes the most empathetic approach. It not only acknowledges the grueling toll the changes are taking on the team but also suggests a proactive way to establish a more predictable requirement process, which aligns with the Scrum Master's responsibilities. The second and fourth options, which involve blaming the team and asking them to adapt without considering their well-being, are incorrect as they ignore the negative effects of the constant changes and are not supportive or empathic approaches. These options fail to alleviate the team's stress and do not reflect the collaborative spirit of a Scrum team. Finally, completely ignoring client changes as per the third option is also not advisable. Ignoring the client's requests might lead to the delivery of a product that doesn't meet the client's needs and could harm the business relationship. Furthermore, it goes against the agile principle of welcoming changing requirements, even late in development.

Correct Answer: Express empathy for the client's concerns, explain the benefits of agile method, and reassure them about the team's dedication and previous successful experiences.

The best answer is 'Express empathy for the client's concerns, explain the benefits of agile method, and reassure them about the team's dedication and previous successful experiences.' This response showcases an Agile leader's ability to balance empathy and transparency. The leader acknowledges the client's concerns, giving them reassurance about their fears. The leader also takes time to explain the benefits of the Agile methodology, comforting the client with their team's dedication and their previous successes. As for the incorrect answers: 'Dismiss the client's concerns and maintain the team's course.' is wrong as it negates client's concerns and does not align with Agile values promoting collaboration and responding to change. 'Convince the client to leave the project.' is also wrong because this would create conflict and would not solve the problem at hand. Lastly, 'Blame the team for not meeting the client's expectations.' is also not appropriate, as it does not align with Agile principle of regular reflection and adjustment.

Correct Answer: Identify opportunities within the project where Jake can get more exposure and develop his project management skills.

As a PMI Agile Certified Practitioner, the objective is to foster a culture that encourages growth and learning. Therefore, if Jake shows interest in learning about project management, it would be advisable to encourage him. Offering him opportunities where he can get more exposure and develop his project management skills is the best way to respond. Other options such as telling Jake to focus on his current tasks limits his growth potential. Informing him he does not have the skills to manage a project may discourage his interest. Lastly, allowing Jake to take over the project instantly without proper training or guidance is unfair and may risk the success of the project.