Ethics and Professional Conduct in Business Analysis

Correct Answer: Having stakeholders sign a confidentiality agreement before the interview

Having stakeholders sign a confidentiality agreement before the interview is the most critical confidentiality practice because: 1. It establishes a legal framework for protecting sensitive information 2. It clearly communicates expectations and responsibilities 3. It provides a documented commitment from all participants 4. It enables legal recourse if confidentiality is breached The other options have limitations: Recording interviews and storing them actually creates more security risks by generating sensitive digital content that could be compromised. Limiting notes to summaries might miss crucial details and context needed for the transformation project. Secure meeting rooms with device restrictions only address physical security during the interview itself, but not the broader confidentiality needs before and after meetings. The confidentiality agreement is foundational and should be in place before any sensitive discussions occur, making it the most critical practice for maintaining confidentiality throughout the entire interview process and beyond.

Correct Answer: Using coded identifiers to replace stakeholder names in feedback records

Using coded identifiers to replace stakeholder names in feedback records is the best practice for maintaining confidentiality in business analysis documentation because: - It provides anonymity while preserving the valuable feedback content - It enables transparent reporting and analysis - It complies with data protection requirements - It allows for feedback tracking and reference - It maintains professional relationships and trust The other options are less suitable because: Creating a master spreadsheet with restricted permissions still keeps identifiable information vulnerable to unauthorized access. Storing feedback in encrypted files with shared access codes increases complexity and risk of unauthorized sharing through collaboration platforms. Maintaining separate departmental logs creates data silos and increases the risk of information leaks through multiple access points.

Correct Answer: Encrypt files and limit access using role-based permissions

The best security measure for storing sensitive information on a shared network drive is to encrypt files and limit access using role-based permissions. This approach provides two layers of protection: encryption protects the data content itself, while role-based permissions ensure only authorized team members can access specific files. Let's examine why the other options are inappropriate: Sharing password-protected folder credentials with the entire team defeats the purpose of access control, as it gives everyone equal access to sensitive data. Creating multiple backup copies across different network locations actually increases security risks by expanding the potential attack surface and making it harder to maintain data control. Merely applying standard protocols and trusting team members is insufficient for protecting sensitive business data - proper technical controls must be in place rather than relying solely on trust.