Quality Management

Correct Answer: To establish a framework for managing and improving an organization's processes and practices for better quality output.

The primary purpose of a Quality Management System (QMS) is to establish a structured framework that will guide an organization towards managing and continually improving its policies, procedures, and processes to provide better quality output for its customers. This includes planning, execution, control, and monitoring of quality related activities. The second answer isn't correct because although process automation can reduce costs and improve efficiency, it is not the main purpose of a QMS. QMS aims at providing quality output, not just cost reduction. Furthermore, it does not imply the complete elimination of human labor as humans are still needed to manage, control, and improve the processes, even with automationThe third answer is incorrect too since measuring employee performance and productivity is just a part of the whole QMS process. QMS covers much more than just employee performance as it aims at overall organizational improvementLastly, the fourth answer is misleading as QMS doesn't aim at eliminating all defects without considering costs. There is always a balance between the cost of improvements and the benefits gained from improved quality. Achieving zero defects may not be feasible or cost-effective in many cases, hence cost-benefit analysis is a crucial aspect of quality management.

Correct Answer: To test and analyze the effect of multiple factors on a process or product.

The purpose of a Design of Experiments (DOE) in Quality Management is to test and analyze the effect of multiple variables or factors on a process or product. It allows us to understand how individual factors and their interactions impact the process or product. Other choices are incorrect because DOE is about analyzing multiple factors simultaneously to capture their interaction effects, not just focusing on a single factor. Testing or analyzing only one factor at a time would not provide a complete understanding of the process since many processes are influenced by multiple factors and their interactions.

Correct Answer: To ensure that the project will satisfy the needs for which it was undertaken.

The primary purpose of the Manage Quality process in Quality Management is to ensure that the project will satisfy the needs for which it was undertaken. This includes setting the quality standards, defining how to meet the quality requirements, and ensuring that the team follows the approved quality processes. It is a proactive process used to find and fix quality issues before the deliverables are produced. The other answers are incorrect because they refer to risk management, lessons learned, and resource management, which, though important in project management, are not the primary purpose of the Manage Quality process.