Stakeholder Management

Correct Answer: Stakeholder exclusion

The correct answer is “Stakeholder exclusion.” This term suggests not involving stakeholders in the project’s processes, which is contrary to the principles of stakeholder engagement. The other options - stakeholder analysis, stakeholder management, and stakeholder mapping - are all integral parts of the stakeholder engagement process.

Correct Answer: A customer receives the project deliverables whereas a stakeholder has an interest in the project outcome

The statement 'A customer receives the project deliverables whereas a stakeholder has an interest in the project outcome' is the most accurate. A customer refers to the final recipient of a project's deliverable, often purchasing a service or a product the project is set to deliver. On the other hand, a stakeholder has a vested interest in a project's outcome, be it successful or not. This does not always mean they receive the final deliverable. Stakeholders could include employees, management, investors, suppliers, or local communities who are directly/indirectly affected by the project. The other answers imply that a customer always has an interest in the project outcome or a stakeholder always receives the project deliverables, which is not necessarily the case, and hence, they are incorrect. The explanation that there is no difference between a stakeholder and a customer is also incorrect because there are significant differences between the two in terms of their roles and benefits from a project.

Correct Answer: Increased stakeholder satisfaction

The correct answer is 'Increased stakeholder satisfaction'. This is NOT a potential negative impact of poor stakeholder management. In fact, it is quite the opposite. Proper stakeholder management is aimed at increasing stakeholder satisfaction. On the other hand, 'Miscommunication and confusion', 'Increased cost and schedule delays', and 'Increased stakeholder resistance' are all potential negative impacts of poor stakeholder management. These impacts may occur due to lack of proper communication, misunderstanding of stakeholder needs or objectives, and lack of stakeholder buy-in respectively. These issues can significantly affect the project performance, leading to cost overruns, schedule slippage, and even project failure.