Covers the issues practice (renamed from 'Change' in V6) including issue management approach, issue register, and issue reports. Focuses on understanding types of issues (change, problem/concern, business opportunity, request for change, off-specification), project baselines, change control, issue resolution, delegating authority for changes, and change budgets.
5 minutes
5 Questions
The Issues Practice in PRINCE2 7 is a fundamental component that provides a structured approach for managing all types of issues that arise during a project. An issue is defined as a relevant event that requires management attention and has happened, was not planned, and requires action.
PRINCE2 7 categorizes issues into three types: Request for Change (a proposal to modify a baseline element such as a product or plan), Off-Specification (something that should be provided by the project but currently is not or is forecast not to be), and Problem or Concern (any other issue that needs to be resolved or escalated).
The Issues Practice works closely with the Change Control Practice and involves several key activities. First, issues must be captured and logged in an Issue Register, which serves as a repository for all issues raised during the project. Each issue is assigned a unique identifier and tracked throughout its lifecycle.
Once captured, issues undergo impact analysis to understand their potential effects on project objectives, timescales, costs, quality, benefits, and risks. The Project Manager typically handles most issues within their delegated tolerance levels, while more significant issues may need escalation to the Project Board for decision-making.
The Issue Register maintains essential information including the issue type, date raised, priority, severity, status, and resolution details. Regular monitoring ensures issues are progressed and closed appropriately.
Effective issue management contributes to project success by ensuring problems are addressed systematically rather than being overlooked. It supports transparency and provides an audit trail of decisions made. The Project Board maintains oversight through Exception Reports and Highlight Reports that communicate issue status.
The practice integrates with other PRINCE2 practices, particularly Risk Management, as unresolved issues can transform into risks affecting future project activities.The Issues Practice in PRINCE2 7 is a fundamental component that provides a structured approach for managing all types of issues that arise during a project. An issue is defined as a relevant event that requires management attention and has happened, was not planned, and requires action.
PRINCE2 7…