Managing Scrum Teams

Correct Answer: Encourage the team to adopt a learning mindset and facilitate opportunities for upskilling, such as online courses or peer learning on the new technology.

The correct answer focuses on fostering a learning environment and supporting the team's growth, which aligns with Agile and Scrum values of courage, commitment, and continuous improvement. The wrong answers, while they might seem related, either evade addressing the skill gap directly, add unnecessary complexity, or could lead to long-term dependency on external entities, which is not desirable in Agile teams aiming for self-sufficiency.

Correct Answer: Help the Product Owner understand the essence of the Product Backlog, introduce proven techniques for effective backlog management, and enhance collaboration with the Development Team.

The primary role of the Scrum Master is to ensure that Scrum is understood and enacted by the Scrum Team. Helping the Product Owner understand the essence of the Product Backlog and introducing effective management techniques fall directly within this scope. Facilitating better collaboration with the Development Team also ensures that the Backlog refinement process is a joint effort, thereby improving its quality and relevance. The wrong answers, while plausible actions, either dilute the responsibility of the Product Owner or suggest less direct methods for improving Product Backlog management, which might not immediately address the problem at hand.

Correct Answer: The Scrum Master should facilitate a discussion among the team and the stakeholders about the feedback, and ensure any necessary changes are added to the Product Backlog.

The correct course of action for the Scrum Master is to facilitate a discussion among the team and the stakeholders about the feedback, and ensure any necessary changes are added to the Product Backlog. This approach allows for open communication, takes the feedback on board, and ensures it is actioned appropriately without disrupting the current Sprint's tasks. The other alternatives are not the best practices in a Scrum environment. Ignoring the feedback contradicts the principles of Scrum, which emphasize continuous improvement and responding to change. Asking the team to fix the item immediately might disrupt the ongoing Sprint and is not feasible if the team is already fully committed. Escalating to higher management is also not appropriate, as it's important to handle such issues within the team and stakeholders according to Scrum principles.