Apply basic scripting, UI policies, business rules, and update set management.
Covers scripting fundamentals including Business Rules and Client Scripts, UI Policies and UI Actions, system update sets for migration, integration basics, and development best practices within the ServiceNow platform. Represents approximately 10% of the CSA exam.
5 minutes
5 Questions
Introduction to Development in ServiceNow refers to the foundational concepts and tools that administrators and developers use to customize and extend the ServiceNow platform. ServiceNow is built on a robust development framework that allows organizations to tailor the platform to meet their specific business needs.
At its core, ServiceNow development involves working with several key components. The Application Navigator provides access to all modules and applications within the platform. The Studio is an integrated development environment (IDE) where developers can create and manage applications, including scripts, forms, and workflows.
Scripting is fundamental to ServiceNow development. The platform supports JavaScript as its primary scripting language. Common script types include Business Rules, which execute server-side logic when records are inserted, updated, deleted, or queried. Client Scripts run in the users browser to control form behavior and validate data entry. Script Includes contain reusable code that can be called from other scripts.
The ServiceNow platform uses a relational database structure where data is stored in tables. Each table contains fields that define the data structure. Forms provide the user interface for interacting with table records, while lists display multiple records in a tabular format.
Workflow and Flow Designer are visual tools for automating business processes. These allow administrators to create automated sequences of activities triggered by specific conditions or events.
Update Sets are essential for development as they capture configuration changes made in a development instance. These changes can then be migrated to test and production environments, ensuring consistent deployments across instances.
The ServiceNow development lifecycle typically follows best practices including developing in a sub-production instance, testing thoroughly, and using update sets for controlled migration. Understanding these fundamentals enables administrators to effectively customize ServiceNow while maintaining platform stability and supportability.Introduction to Development in ServiceNow refers to the foundational concepts and tools that administrators and developers use to customize and extend the ServiceNow platform. ServiceNow is built on a robust development framework that allows organizations to tailor the platform to meet their specif…