Concepts covered: Union membership, Conflict, Alternative dispute resolution: negotiation, American Federation of Labor and Congress of, Cognitive biases, Collective bargaining issues, Collective bargaining process, Communication, Conflict management, Disciplinary actions: demotion, disciplinary termination, Employee engagement, Employee records, Employee retention, Fairness, Framing, Grievance management, International negotiation, Investigations, Measuring and monitoring job satisfaction, Measuring involuntary turnover, Negotiation skills, Mutual agreement, Recognition, Strikes, boycotts and work stoppages, Right-to-work laws, Union-related labor laws, Value claiming, Value creation, Managing teams, Alternative dispute resolution, Distributive bargaining, Attitude surveys, Procedural justice, Integrative negotiation, Contract negotiation, Closed shops, Employee involvement, Managing/creating a positive organizational culture, Managing union organizing policies and handbooks, Industrial organizations (AFL-CIO), Attendance, Interdependence, Principles of justice, Service awards, Unfair labor practices, Union/management relations, Union organizing, National Labor Relations Act (NLRA), Mutual adjustment, Union decertification and deauthorization, Posting requirements, Promotion, Union shops, Mediation and arbitration

Time: 5 minutes   Questions: 5