Performance Management

Systems for evaluating and improving employee performance.

This topic covers the design and implementation of performance management systems. It includes goal setting, performance appraisal methods, feedback techniques, and strategies for linking performance to organizational objectives.

Concepts covered: Performance measure criteria, Paired comparison, Appraisal feedback, Identifying and measuring employee performance, Validity, Electronic monitoring, Reliability (interrater reliability), Forced distribution, Sources of information (e.g., managers, peers, clients), Graphic rating scales, Managing performance, Diagnosing problems, Approaches to measuring performance, Performance improvement programs, Rater errors in performance measurement, Ranking, Process of performance management, Performance appraisals, Performance standards/goals

Time: 5 minutes Questions: 5

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