Change Management

5 minutes 5 Questions

Change management, in the context of Benefits Realization Management, refers to the process of managing changes that are necessary to achieve the identified benefits. It involves preparing and supporting individuals or teams to adopt changes in the organization because of project implementation. Fa…

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Question 1

During a change implementation, an unforeseen issue arises that may severely impact service performance. What action should the change manager take?

Proceed with the change despite the issue. Proceed with the change and document the issue for future changes. Escalate the issue to senior management and postpone the change. Cancel the change completely and halt all future change implementations. Initiate a back-out plan and communicate to stakeholders. Ask for additional resources to address the issue quickly.

Correct Answer: Initiate a back-out plan and communicate to stakeholders.

To minimize the risk to service performance, the change manager should initiate a back-out plan to revert to the previous state and inform stakeholders of the issue. The other options are less effective in minimizing the impact on service performance.

Question 2

A company wants to implement a change to its network infrastructure with minimal disruption to its services. What is the most important consideration for this change?

Change Documentation Resource Availability Change Priority Change Approval Impact Assessment Communication Plan

Correct Answer: Impact Assessment

Impact Assessment is the correct answer because it helps determine how the change will affect services and minimize potential disruptions. The other choices are not as important in ensuring minimal impact on service continuity.

Question 3

Changes to a company's IT infrastructure need to be logged and tracked. Which record type should be used for this purpose?

Incident Record Change Record Service Asset Database Configuration Management Database Problem Record Service Request Record

Correct Answer: Change Record

Change Record is the correct answer because it is specifically designed to log and track changes to the IT infrastructure. The other record types are for managing different types of service management activities.

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Change Management

Guide: Change Management & Its Importance

CAPM - Change Management Example Questions

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Question 2

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