Frequently Asked Questions
Answers to common questions about the free trial, billing, cancellation and refunds. See our Terms of Service for the full terms.
Where offered, the monthly plan starts with a 7-day free trial with full premium access. The trial end date and the price that applies after the trial are shown at checkout. The free trial is available once per person and email address, and is not available on the yearly plan.
No. If you cancel at any time before the trial ends, you will not be charged anything, and there are no fees or penalties for cancelling.
If you have not cancelled, your subscription starts automatically when the trial ends and the first monthly fee is charged on that date.
Yes. Subscriptions renew automatically at the end of each billing period (monthly or yearly, depending on your plan) until you cancel.
Once you have an active trial or subscription, you can cancel it yourself under Settings (Plan, then Manage) or in your Profile (Manage your subscription, then Cancel subscription). No notice period is required and there are no cancellation fees.
At the end of your current trial or billing period. You keep premium access until then and you will not be charged again.
Yes, you will receive a confirmation email when you cancel.
If you are not satisfied, you can request a full refund within 30 days of your first paid charge by emailing support@trustedinstitute.com.
No. The 30 days start on the date of your first paid charge, not when the trial begins. For example, if you are first charged when your trial ends, you can request a full refund within 30 days of that charge.
Payments are processed securely by Stripe. We accept credit and debit cards and PayPal.
Still have a question?
Contact us at support@trustedinstitute.com.