Determine if the Issue is Hardware or Software Related

5 minutes 5 Questions

Identifying whether an issue is hardware or software-related is an essential step while troubleshooting. A hardware problem is associated with the physical components of the computer, while a software problem pertains to the installed programs or operating system. To determine the root cause, the t…

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CompTIA A+ - Determine if the Issue is Hardware or Software Related Example Questions

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Question 1

A user reports that their computer's performance is slow and they are experiencing frequent pop-up ads. What is the most likely cause?

Question 2

A client reports that their computer is unable to connect to the internet, but other devices can. What is the most likely issue?

Question 3

A user's computer begins making loud noises during operation. What is the most probable cause?

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