Concepts covered: Establish a Theory of Probable Cause, Reproduce the Problem, Implement the Solution and Verify Functionality, Document Findings, Actions, and Outcomes, Perform Root Cause Analysis, Documenting Findings and Outcomes, Escalation and Seeking Assistance, Test the Theory to Determine Cause, Communication with the Customer, Safety Precautions, Identify the Problem, Escalate to Higher-level Support, Establish a Plan of Action to Resolve the Problem, Determine if the Issue is Hardware or Software Related, Maintaining Tools and Equipment

Time: 5 minutes   Questions: 5