Establish a Plan of Action to Resolve the Problem

Correct Answer: Verify the internet connection speed.

The best initial step to resolve slow internet browsing and buffering issues is to verify the internet connection speed. This will help determine if the issue is related to the internet service provider or the local network. If the connection speed is slower than expected, further troubleshooting can be done with the ISP. The other options, such as replacing the computer, reinstalling the web browser, or purchasing a new router, may not directly address the root cause of the issue and could be unnecessary expenses at this stage of troubleshooting.

Correct Answer: Check ink or toner levels

The best answer is to check ink or toner levels as the first step in resolving faded or streaky prints. Explanation: When dealing with print quality issues such as faded or streaky prints, it's essential to start with the most common and easily fixable causes. Low ink or toner levels are frequently the culprit behind such problems. Checking these levels is a quick, non-invasive step that can often resolve the issue immediately if replenishment is needed. Why other answers are less suitable: Replacing the printer's drum unit is a more drastic step that should only be considered after simpler solutions have been tried. It's also typically more relevant for laser printers and may not apply to all printer types. Updating the printer driver software, while occasionally helpful for resolving certain issues, is unlikely to be the direct cause of faded or streaky prints. This step is more appropriate for addressing compatibility or advanced feature problems. Cleaning the printer's printheads thoroughly can be beneficial, but it's a more time-consuming process that carries some risk if not done correctly. It's better to start with checking ink levels before moving on to this step. By following a logical troubleshooting sequence, starting with the simplest and most common causes, technicians can efficiently resolve printer issues while minimizing unnecessary steps or potential complications.

Correct Answer: Verify if the system meets the required specifications for the tasks.

The first step in resolving the issue of a computer freezing during daily tasks should be to verify if the system meets the required specifications for the tasks being performed. This is important because if the computer does not meet the minimum requirements for the software or tasks being run, it can lead to performance issues such as freezing. The other options, such as purchasing a new computer, defragmenting the hard drive, or updating antivirus software, may be helpful in certain situations but should not be the first step in troubleshooting this particular issue. It is essential to first ensure that the computer is capable of handling the tasks it is being used for before considering other potential solutions.