Documentation

Correct Answer: Date, time, issue description, steps to resolve, and resolution status

When documenting an incident for a computer repair, it is crucial to include the date and time the issue occurred, a clear description of the problem, the steps taken to resolve the issue, and the current resolution status. This information helps create a thorough record of the incident and can be useful for future reference or troubleshooting. Including personal contact information of the technician, details about unrelated incidents on different computers, or the client's personal information is not necessary or appropriate for documenting the specific incident at hand.

Correct Answer: In the company's documentation repository

The documentation for the new computer setup, including all settings and updates, should be stored in the company's documentation repository. This ensures that the information is securely stored, easily accessible to authorized personnel, and properly maintained as part of the organization's IT documentation practices. Storing the documentation in personal email, private chat groups, or on the computer's desktop would not align with best practices for managing and safeguarding important technical information within a professional environment.

Correct Answer: Detailed steps, issues encountered, and the respective solutions

When documenting a computer repair process, it is important to include detailed steps of the repair, issues encountered during the process, and the solutions implemented to resolve those issues. This level of detail helps create a comprehensive record of the repair for future reference, troubleshooting, and knowledge sharing. Generalized steps may not provide enough information to effectively reproduce the repair or understand the specific issues addressed. Invoice copies and client information, while important for record-keeping and business purposes, do not directly contribute to the technical documentation of the repair process itself.