Operational Procedures
Standard procedures for IT service
Operational procedures encompass proper communication, safety standards, and best practices for handling IT support requests and working in an IT environment.
Concepts covered: Asset and Inventory Management, IT Professionalism, Remote Access and Support, User Training and Awareness, Change Management, Environmental Concerns, Incident Response, Disaster Recovery, Safety Procedures, Documentation
Time: 5 minutes Questions: 5
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Full Operational Procedures test
48 questions