Remote Access and Support

Correct Answer: Verify the user's network connectivity

When a user is unable to access files on a remote server, the first step a technician should take is to verify the user's network connectivity. This is important because network connectivity issues can prevent the user from accessing the remote server and its resources. If the user's device is not properly connected to the network or if there are network-related problems, resolving these issues should be the top priority. Resetting the user's password, restarting the remote server, or reinstalling the user's operating system are not appropriate initial steps as they do not address the potential root cause of the problem, which is network connectivity. These actions should only be considered after confirming that the user's device has a stable network connection and can communicate with the remote server.

Correct Answer: Verify the email settings in the user's smartphone

When a user is having trouble connecting their smartphone to the company's email system, the first step should be to verify the email settings on the user's device. This includes checking the email server settings, username, password, and any other relevant configuration options. By ensuring the settings are correct, the technician can determine if the issue lies with the user's device setup or if there is a problem with the email server or the user's account. The other options, such as replacing the smartphone, restarting the email server, or changing the user's password, should only be considered after verifying the email settings and determining the root cause of the issue.

Correct Answer: Disable unnecessary startup programs

Disabling unnecessary startup programs can help improve overall computer performance by freeing up system resources.