Impediment Escalation
Escalating an impediment means taking it to the next level of management or authority when it cannot be resolved at the current level. Impediments may involve issues beyond the Scrum Team's reach, sometimes requiring action from people in other organizational areas, higher management, or stakeholders. Trying to remove such impediments without sufficient control and power can cause delays. Hence, the Scrum Master needs to recognize when to escalate an impediment to get it timely resolved without hampering the progress of the sprint. A systematic escalation process can expedite impediment resolution and maintain productivity.
Guide on Impediment Escalation
What it is: Impediment Escalation is a project management process where issues obstructing the progress are identified and escalated to higher management levels if cannot be resolved within the team. It ensures no unexpected hurdles affect the project's timeline and quality.
Why it is important: It is crucial because it helps in timely identification of barriers, involves the right people in the problem solving, and prevents further delays or cost overruns. It aids transparency and risk management.
How it works: When a team member encounters an obstacle they cannot solve, they escalate it to the project manager. If the manager cannot solve it, it goes to higher-level executives. Each impediment is documented, tracked, and solved in a timely manner.
How to Answer Questions: Understand the concept and real-life application. Use project related language. Explain the steps involved and the reason for its importance. Mention examples if possible.
Exam Tips: Be concise in your answers. Understand the difference between escalation and resolution. Remember that escalation is not a bad thing, it's a part of risk management strategy. Structure your responses in a manner that highlights your understanding of the concepts. Use diagrams if allowed for better explanation.
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