Impediment Ownership

Correct Answer: Take ownership of the issue and facilitate its resolution.

As a ScrumMaster, if a team member is facing an issue which is impacting their ability to perform their work, it is your responsibility to take ownership of this issue and facilitate its resolution. This way, the team member can focus on completing their assigned tasks, while you ensure the obstacle is removed. The ScrumMaster's job is to facilitate the team's progress and remove any impediments that the team may be facing. Instructing the team member to fix the tool themselves is not the right approach here as it does not align with the scrum's value of collaboration and shared responsibility, and it may distract the member from completing their core tasks. Ignoring the issue because it is not a part of the sprint backlog is neither correct nor ethical. The Scrum Master's role is to facilitate the team's work. If there are impediments in the process, Scrum Master should address them. This includes both issues that directly correlate to a sprint goal and those outside but negatively impacting on achieving sprint goals. Finally, telling the product owner to resolve the issue is incorrect. The product owner's focus should be on what the team is building, not how the team members get their job done. Even more, addressing impediments is a Scrum Master's responsibility.

Correct Answer: Coach the team member on strategies to manage interruptions and protect their focus time, while also discussing the impact of the interruptions with relevant stakeholders to find a sustainable solution.

The best approach is to coach the team member on strategies to manage interruptions and protect their focus time, while also discussing the impact of the interruptions with relevant stakeholders to find a sustainable solution. This approach addresses the issue at both the individual and organizational levels. Encouraging the team member to work extra hours is not a sustainable solution and may lead to burnout. Advising the team member to ignore interruptions completely may harm collaboration and relationships with other departments. Escalating the issue to management without first attempting to resolve it at the team level may undermine the team's self-organization and problem-solving abilities.

Correct Answer: Facilitate a discussion with the team and Product Owner to prioritize addressing the technical debt in the next Sprint.

The best course of action is to facilitate a discussion with the team and Product Owner to prioritize addressing the technical debt in the next Sprint. Technical debt can hinder the team's ability to deliver future increments effectively, so it's important to address it collaboratively. Ignoring the issue would only compound the problem over time. Extending the current Sprint is not recommended, as it goes against the time-boxed nature of Sprints and can set a precedent for scope creep. Communicating the issue to stakeholders without involving the team in decision-making undermines the team's self-organization and autonomy. Therefore, facilitating a discussion to prioritize the technical debt in the next Sprint is the most effective approach, aligning with Scrum principles of transparency, inspection, and adaptation.