Conflict Resolution

Correct Answer: Problem-solving

In this situation, the best conflict resolution technique is 'Problem-solving'. This involves digging into an issue to identify the root cause and determine the best solution. This often involves open communication, which can help in resolving the issue. 'Forcing' may create more conflict, as it involves pushing one's viewpoint without considering the other person's perspective. 'Avoiding' is not helpful because it can lead to resentment and doesn’t address the conflict. 'Compromising' may seem a good solution, but it may lead to a scenario where no party is truly satisfied with the outcome because it involves each party giving up elements of their positions in order to establish an acceptable, if not entirely satisfying, solution. Therefore 'Problem Solving' is the best approach as it aims to address the issue directly and seek a mutually beneficial resolution.

Correct Answer: Facilitate a group discussion on various cleaning methods and their pros and cons

The best approach for the instructor to resolve this conflict is to facilitate a group discussion on various cleaning methods and their pros and cons. This method is most effective because:

1. It promotes active learning and engagement from all participants.
2. It allows for the exploration of multiple perspectives and techniques.
3. It encourages critical thinking and evaluation of different methods.
4. It helps build consensus among the group.
5. It provides an opportunity for the instructor to guide the discussion and clarify any misconceptions.

The other options are less effective:

Asking participants to demonstrate their methods on a spare computer could potentially damage equipment and may not address the underlying debate.

Providing a detailed lecture on industry-standard procedures doesn't engage the participants or address their specific concerns. It may come across as dismissive of their debate.

Assigning a research project is time-consuming and doesn't immediately address the conflict. It also doesn't take advantage of the teachable moment presented by the debate.

By facilitating a group discussion, the instructor can effectively manage the conflict, promote learning, and guide students towards understanding best practices in computer cleaning.

Correct Answer: Confront the issue and address the root cause.

In a Project Management Professional course scenario, the best conflict resolution technique to apply when a team member is consistently late to meetings is to 'Confront the issue and address the root cause'. This is because the first step in resolving conflict or addressing a problem is to understand the cause before finding a solution. It gives room to discuss, understand the reasons for lateness, consider necessary adjustments or communicate the potential impacts on the project clearer. On the other hand, 'Ignoring the problem and hoping it improves' would not solve the problem as it does not address the root cause of the matter. Similarly, 'Punishing the team member by assigning extra work' would only lead to resentment, which can further affect productivity. Lastly, 'Sending an email to the entire team about punctuality' would be a passive-aggressive approach and may not directly address or solve the individual case.