Root Cause Analysis

5 minutes 5 Questions

Root Cause Analysis (RCA) is a problem-solving method focused on identifying the fundamental causes of problems or faults. RCA is all about digging underneath the visible issues to discover the underlying causes. In Agile project management, RCA is often used in retrospectives following project ite…

Test mode:

Exam (Timed)

Practice (With explanations)

Start practice test

Question 1

Which of the following data collection methods is most effective in gathering information about an IT incident for Root Cause Analysis?

Relying only on documentation for evidence Waiting for IT audit findings Exclusively interviewing end-users A combination of interviews, documentation reviews, and system data analysis Collecting all data by analyzing system logs Depending solely on the incident management team's knowledge

Correct Answer: A combination of interviews, documentation reviews, and system data analysis

A thorough Root Cause Analysis requires a mix of qualitative and quantitative inputs, which can be gathered through interviews, documentation reviews, and system data analysis. This combination provides a more comprehensive understanding of the incident and its potential causes.

Question 2

An IT department is constantly experiencing downtimes with a particular application. Which is the best approach in finding a long-term solution using Root Cause Analysis?

Perform a systematic analysis of the application's historical issues Wait for the next major incident to gather more data Allocate more human resources to address the issue Invest in a new application without investigating the current one Implement a quick fix to get the application up and running immediately Blame the responsible team for the issue and demand a resolution

Correct Answer: Perform a systematic analysis of the application's historical issues

By performing a systematic analysis of the application's historical issues, the IT department can uncover patterns and identify the true root cause, leading to a long-term solution.

Question 3

A Root Cause Analysis report is completed on a major IT incident. What is the best next course of action?

Scheduling a meeting in a month to discuss possible actions Keep the report with the incident management team only Declare the issue resolved and close the case Implement corrective actions to prevent the incident from occurring again Share the report only with senior management Archiving the report and revisiting it only when the incident recurs

Correct Answer: Implement corrective actions to prevent the incident from occurring again

After completing the Root Cause Analysis, the next step is to implement corrective actions, addressing the underlying issues to prevent future incidents and enhance the system's stability.

🎓 Unlock Premium Access

PMI Agile Certified Practitioner + ALL Certifications

Root Cause Analysis

Guide to Root Cause Analysis for PMI-ACP

PMI-ACP - Root Cause Analysis Example Questions

Question 1

Question 2

Question 3

🎓 Unlock Premium Access