Monitor Stakeholder Engagement

Correct Answer: Discuss the issue with the head of engineering and reinforce adherence to the established communication plan.

The best course of action is for the project manager to discuss the issue with the head of engineering and reinforce adherence to the established communication plan. By addressing the situation directly and professionally, the project manager can ensure that the stakeholder understands the importance of following the agreed-upon communication channels to prevent confusion and conflicting instructions. This approach maintains a positive working relationship and upholds the project's communication protocols. Other options are less appropriate: - Confronting the head of engineering in a team meeting may embarrass the stakeholder and damage professional relationships. Issues like this should be handled privately. - Updating the stakeholder engagement plan to allow direct communication could lead to further confusion and undermine established processes designed to streamline communication. - Advising the team to only follow the project manager's instructions without addressing the stakeholder's actions fails to resolve the root cause and may create tension between team members and stakeholders.

Correct Answer: analyzing stakeholder feedback

Analyzing stakeholder feedback is the best answer because monitoring stakeholder engagement involves actively seeking and reviewing feedback from stakeholders to identify potential issues or concerns that may impact the project's success. By regularly analyzing this feedback, the project team can proactively address any problems and ensure that stakeholders remain engaged and supportive of the project. Avoiding stakeholder interactions is incorrect because effective stakeholder engagement requires regular communication and interaction with stakeholders, not avoidance. Limiting stakeholder communication is also incorrect because open and frequent communication with stakeholders is essential for maintaining their engagement and identifying potential issues. Focusing on internal team dynamics, while important, does not directly address the need to monitor and manage stakeholder engagement, which involves external stakeholders.

Correct Answer: Schedule a one-on-one meeting with the stakeholder to discuss their concerns, clarify project objectives, and find a mutually agreeable solution.

The most appropriate approach for the project manager is to schedule a one-on-one meeting with the stakeholder to discuss their concerns, clarify project objectives, and find a mutually agreeable solution. This approach allows for open communication and understanding between the project manager and the stakeholder. By discussing the concerns and objectives in a private setting, they can work together to align the stakeholder's feedback with the project's goals. Informing the stakeholder that their feedback is not aligned and asking them to refrain from providing further input may damage the relationship and reduce their engagement in the project. Escalating the issue to the project sponsor should be a last resort, as it may undermine the project manager's authority and ability to manage stakeholder relationships effectively. Documenting the conflicting feedback in the risk register is a good practice, but it does not actively address the issue at hand. The project manager should take proactive steps to resolve the conflict through direct communication with the stakeholder.