Cross-functional Teams in Scrum

Correct Answer: Discuss with the team about the benefits and limitation of role fluidity and come to a consensus decision.

As a Scrum Master, one of the key responsibilities is to facilitate open dialogue and team consensus. The option 'Discuss with the team about the benefits and limitation of role fluidity and come to a consensus decision.' is the best answer because it encourages dialogue, allows team members to express their views and fosters a self-organizing team culture which is core to the values of Scrum. The other answers are either dictatorial or would likely cause conflict and dissatisfaction among team members. For instance, 'Tell one of them to choose a different role.' is commanding and doesn't respect team members' autonomy. 'Hold a vote to decide which team member should have the role.' could potentially create factions within the team and harm its cohesiveness while 'Assign a different role in the team to the second person who asked.' doesn't address the issue at hand and can result in dissatisfaction.

Correct Answer: Explain the essence of collective decision making in Scrum and that individual work is part of, not separate from, the team’s effort, hence need to involve the team in decision making.

According to the principles of Collective Ownership in Scrum, every team member has equal responsibility for the project. This means that decisions about any code changes or implementations should be made collectively to keep everyone on the same page, improve communication and sharing knowledge across the team. Therefore, even though a team member may think it is more efficient to work alone and commit code without consulting others, it goes against the core principles of Scrum. The answer 'Explain the essence of collective decision making in Scrum and that individual work is part of, not separate from, the team’s effort, hence need to involve the team in decision making' explains this. The other responses, such as 'Allow him to continue working alone as long as he gets his tasks done' , 'Ask him to leave the team.' and 'Force the team to adopt his working style.' are not correct. While one implies autonomy which is against Scrum principles, the other two options imply coercion which is also against Scrum values. Scrum promotes a culture of collaboration and shared responsibilities.

Correct Answer: Organize a refresher training on Scrum principles and facilitate discussions on its benefits and challenges among team members.

In addressing the issue raised in the question, the best approach would be to organize a refresher training on Scrum principles and facilitate discussions on its benefits and challenges among the team members. This would enhance the team's understanding of the Scrum process and foster trust. Forcing the team to strictly follow the process without questioning would not encourage buy-in from the team, but might create resistance instead. Allowing the team to follow whichever process they are comfortable with might not align with the project's objectives. Blaming the team for not trusting the process can result in a negative atmosphere, which is not conducive for team productivity.